Refund policy
To be eligible for an exchange, refund, or return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide your receipt or proof of purchase.
Starting a Return
To begin the return process, you must contact us first at orders@terreignclothing.com.
Do not send a return back to us without confirmation by email beforehand. Any returns sent back without prior communication and approval will be declined.
When sending your return, please include a note inside the box clearly stating your order number and the full name used on the order. This helps us process your return quickly and accurately.
It is the customer’s responsibility to arrange and cover the cost of shipping the item(s) back to us.
We only accept returns sent using a trackable shipping service. Please ensure you retain your tracking number as proof of postage. Terreign Clothing cannot accept liability for any returns lost in transit.
Please also ensure the correct postage fee is paid; failure to do so may result in the package not arriving, which will void the return.
For any questions regarding returns, please contact us at orders@terreignclothing.com.
Return Address:
Terreign Clothing
Unit 7, Fothergill Business Park,
Colley Lane,
Bridgwater,
Somerset,
TA6 5JJ
Exchanges
If you are looking to make an exchange, please follow the return process above.
Once you have provided proof of your return via a valid tracking number, we will issue you with an exchange code to use on our website for your replacement item.
This ensures you can secure the new size or item quickly while your return is on its way to us.
Refunds
If you are requesting a refund, this will be processed once we have received and inspected your returned goods.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at orders@terreignclothing.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong product. We’ll assess the issue promptly and make it right.
Royal Mail ‘Safeplace’ Approved Deliveries
Where a customer selects or authorises delivery to a Safeplace, they are providing permission for the parcel to be left unattended at that location.
Under the Consumer Rights Act 2015 (Section 29), the risk for goods passes to the consumer once the goods are delivered into their possession. Where a Safeplace has been nominated by the customer and the parcel is delivered in accordance with those instructions, delivery is deemed to have taken place.
Once a parcel has been confirmed as delivered to the nominated Safeplace (including delivery confirmation and/or photographic evidence), responsibility for the parcel transfers to the recipient. We cannot accept liability for loss or theft occurring after this point.
If a customer believes a parcel has not been delivered in line with their Safeplace instructions, this must be raised directly with the delivery provider for investigation. Terreign Ltd will do all we can to help, but the reasonably is not of the sender.
World class customer service and email reply
Our team offers a world-class service, and in most cases you will receive a reply within 24 working hours — often in under 12 hours.
If you haven’t received a response via email, there is a chance your message has landed in our spam folder and hasn’t been seen.
In this case, please contact us via the online contact form or send us a message on social media (Facebook or Instagram).